Service Excellence
The mission of this research area is to create and disseminate knowledge of best practices in the management and marketing of services, to improve service delivery quality, foster service innovation, and enhance service productivity. We define service broadly to include service companies, service as products and servitization of manufacturing. We envision this research area platform to be an inclusive one and invite faculty members from CEIBS as well as CEIBS’ alumni community, scholars and practitioners outside of CEIBS to join our efforts.
Director：🔸快乐10分玩法说明
-
Erkens, David HendrikProfessor of Accounting, CEIBS
Research Area Director of Service Excellence
Core Members：🔸快乐10分玩法说明
-
Chen, WeiruAssociate Professor of Strategy, CEIBS
-
Hwang, Yuh-ChangHonorary Professor in Accounting;
CaixaBank Chair in Accounting;
Academic Director of DBA Programme, CEIBS -
Xin, Katherine RongProfessor of Management;
Bayer Chair in Leadership;
Associate Dean (Europe);
Director of Hospitality EMBA Programme;
Director of DBA Programme, CEIBS
Affiliated Members🔸快乐10分玩法说明
-
Farh, Jiing-Lih LarryHonorary Professor,
ABN AMRO Chair in Management, CEIBS -
Guo, WeiAssociate Professor of Strategy and Entrepreneurship, CEIBS
-
Huang, ShengProfessor of Finance, CEIBS
Programme Director of Corporate Capital Management Programme -
Wang, YajinProfessor of Marketing, CEIBS
Research Area Director of ESG
Programme Co-Director of CEIBS-Tencent Joint Programme -
Zhang, YuProfessor of Strategy, CEIBS
Programme Co-Director of CEIBS Venture Capital Camp -
Zheng, XueAssistant Professor of Organisational Behaviour, CEIBS
Programme Co-Director of Leadership Development Programme
